What our Customers say...

Fire Damage Testimonials

We enlisted the help of SERVPRO for fire cleanup and mitigation work and I can say with full confidence: they are absolutely the best in the business, bar none.

Throughout the process (from initial estimate / scoping to demo to cleaning), Dan and his team were punctual, thorough, attentive and most importantly: efficient.

In work like this, I’ve seen companies intentionally slow roll mitigation / set themselves up for change orders, go to war with insurance companies and generally, have no regard for the client. In the case of working with SERVPRO, I never felt for a second this to be the case. They were consummate professionals in all senses of the word.

I’m also no expert when it comes to remediation so I really appreciated Dan walking me through the process every step of the way, being present at the job site whenever requested and most importantly: coordinating with my GC on how the strategic mitigation work can set up the rebuild for success.

Overall, I’m extremely pleased with SERVPRO and thank everyone, from the management to the on-site team to the back-office for a job well done!

On our property in Port Washington, there was a fire. The SERVPRO fire restoration service was exceptional. They quickly restored our property to its pre-fire condition while displaying admirable dedication and expertise.

Hello!  We just wanted to thank your (team) for the incredible help and guidance through a very difficult time time in our lives. 

Lisa, please extend this to Dan, Aaron and the whole team at SERVPRO of Great Neck/Port Washington.  From the first time you answered my call, extremely distressed and teary, till we were wrapping up paperwork, we have felt fortunate to have your team help us.  Aaron drove out to us the same night of the fire (even though it meant an hour long ride) just to get things started at our home.  Every day after that was made easier by their caring and expertise.  Your team is great at their job, but the way in which they conducted themselves and their extreme professionalism during every aspect of the process was unexpected and very much appreciated. 

We are so lucky that none in our family was harmed in the fire - I have a colleague who was not as fortunate.  You helped us during the worst time in our lives and we will always remember that. 

I am sorry that it took us this long to put our gratitude into words, but it is extremely heartfelt.  

Terrific crew, without exception, 10 across the board!!!

SERVPRO of Great Neck Port Washington scored 10 out of 10 on this Certificate of Satisfaction upon job completion. 

Very helpful, communication was excellent, very prompt and punctual. Very nice company to work with. 

SERVPRO of Great Neck Port Washington scored 10 out of 10 on this Certificate of Satisfaction upon job completion.

"Thank you for insisting that I keep your emergency number in my phone directory. During a recent fire at the Operations #1 building in Hicksville, not only was I able to call your emergency number at 330 am and get a human being on the other end of the phone, but they had a crew of 15-20 people on site within hours. With this type of pressure cooler situation, it was quite reassuring to have that kind of professional support available to us in that short period of time.

In addition to drying down our building and cleaning up all that debris, it was great not needing to call anyone else in for the duct cleaning component or the electronic restoration portion of the job. The one stop shopping made tracking this job much easier. Also, bar coding all of our electronic equipment so that our employees were able to get their correct equipment was brilliant. With all the relocations we did there was not one piece of equipment misplaced.

Feel free to share this letter since these disasters do happen and I vouch for the importance of having your emergency number at hand. On behalf of National Grid, I would like to thank you for a job well done."


"Everything Excellent" 


This homeowner rated SERVPRO of Great Neck/Port Washington a 10 out of 10 on their Certificate of Satisfaction upon job completion.  

"Great Team!  Great Job!  Great Help!"  

This happy homeowner rated SERVPRO of Great Neck/Port Washington with all 10 out of 10 on their Certificate of Satisfaction upon job completion.

"From the first day after our electrical fire, the professionalism of your team was ever present. Your workers were respectful and through, as well as unobtrusive, which was very much appreciated. Everyone worked quietly and efficiently, and there was not one time when Dan was not available to answer whatever question or concern I had. So, bravo, for a job well done. I would highly recommend your team to anyone in a similar situation."

I could not have asked for a better experience.  I would refer to anyone who experiences a fire.  

This customer rated SERVPRO of Great Neck/Port Washington 10 out of 10 on their certificate of satisfaction upon job completion.

Our office was full of residue from ash and smoke . . . we needed the job done quickly and efficiently to regain a safe and healthy environment for our employees and clients. Thanks to SERVPRO we were able to do just that. We are very grateful to the entire staff and we at Delux feel comforted to know we have a great company like SERVPRO to help us recover. SERVPRO of Great Neck/Port Washington - without a question is the best disaster recovery service in Nassau County.